Refund policy

Return and Refund Policy

Creative Furniture Inc.
Last Updated: April 9, 2025

At Creative Furniture Inc., we strive to ensure that our wholesale customers are completely satisfied with their purchases. This Return and Refund Policy applies to all orders placed through our website, www.creativefurniture.us, or directly with our team at Creative Furniture Inc., located at 388 US-22, Whitehouse Station, NJ 08889. As a wholesaler, our policies are designed to accommodate business-to-business transactions while maintaining fairness and efficiency. By placing an order with us, you agree to the terms outlined in this policy. If you have any questions, please contact us at info@creativefurniture.us or 732-248-0255.

1. Eligibility for Returns

1.1 Return Window: Returns are accepted within 7 days of delivery for defective, damaged, or incorrect products only. The return period begins on the date the order is delivered to the shipping address provided.
1.2 Eligible Products: Returns are only accepted for products that are

  • Defective or damaged upon delivery.
  • Incorrectly shipped (e.g., wrong item, color, or size).
    1.3 Non-Eligible Products: The following products are not eligible for return:
  • Products that are not defective, damaged, or incorrect (e.g., returns due to change of mind).
  • Custom or made-to-order products, unless defective.
  • Products marked as "final sale" or "non-returnable" at the time of purchase.
  • Products that have been used, assembled, or modified.
  • Products not in their original condition or packaging, including missing parts or accessories.

2. Return Process

2.1 Initiating a Return: To initiate a return, contact us within 7 days of delivery at info@creativefurniture.us or 732-248-0255 to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
2.2 RMA Request Details: When requesting an RMA, please provide:

  • Your order number.
  • A description of the issue (e.g., defect, damage, or incorrect item).
  • Photos of the product and packaging showing the issue (for defective or damaged items).
    2.3 Approval: We will review your request and, if approved, issue an RMA number along with return shipping instructions. Approval is at our discretion and subject to the terms of this policy.
    2.4 Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). In such cases, we will provide a prepaid shipping label or reimburse reasonable shipping costs. Products must be returned to the address specified in the RMA instructions, typically our warehouse at 388 US-22, Whitehouse Station, NJ 08889.
    2.5 Condition of Returned Products: Products must be returned in their original condition, unused, and in their original packaging, including all parts, accessories, and documentation. We reserve the right to refuse returns that do not meet these conditions.

3. Refunds

3.1 Refund Eligibility: Refunds will be issued for approved returns of defective, damaged, or incorrect products. Refunds are not available for non-defective products, custom orders, or final sale items unless otherwise agreed in writing.
3.2 Refund Amount: Refunds will be issued for the original purchase price of the returned product, excluding original shipping costs. If the return is due to our error, we will also refund reasonable return shipping costs.
3.3 Refund Method: Refunds will be issued to the original payment method used for the purchase. For credit account purchases, the refund will be credited to your account balance.
3.4 Refund Processing Time: Refunds will be processed within 10 business days of receiving and inspecting the returned product. You will receive a confirmation email once the refund has been processed. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
3.5 Non-Refundable Fees: Taxes, duties, and any third-party fees (e.g., customs fees for international orders) are non-refundable.

4. Damaged or Defective Products

4.1 Inspection Upon Delivery: You must inspect your order upon delivery for any visible damage, defects, or discrepancies. Any issues must be reported to us within 48 hours of delivery by emailing info@creativefurniture.us or calling 732-248-0255. Failure to report issues within this timeframe may result in denial of claims.
4.2 Defective Custom Orders: For custom or made-to-order products, defects must also be reported within 48 hours of delivery. We will work with you to resolve the issue, which may include repair, replacement, or a refund, at our discretion.
4.3 Resolution Options: For defective or damaged products, we may, at our discretion:

  • Replace the product with an identical or comparable item, subject to availability.
  • Repair the product, if feasible.
  • Issue a full or partial refund.
    4.4 Proof of Damage: We may require photos of the damaged or defective product and its packaging to process your claim. In some cases, we may request the return of the product for inspection before approving a resolution.

5. Incorrect or Missing Items

5.1 Incorrect Items: If you receive an incorrect item (e.g., wrong product, color, or size), contact us within 48 hours of delivery. We will arrange for the return of the incorrect item and ship the correct product at no additional cost to you.
5.2 Missing Items: If items are missing from your order, contact us within 48 hours of delivery. We will investigate and either ship the missing items or issue a refund for the missing portion of your order, at our discretion.

6. Cancellations

6.1 Order Cancellations: You may cancel your order before it has been processed for shipping by contacting us at info@creativefurniture.us or 732-248-0255. If the order has already shipped, it cannot be canceled, but you may return it in accordance with this policy.
6.2 Custom Order Cancellations: Custom or made-to-order products cannot be canceled once production has begun. Production typically begins within 24 hours of order placement, unless otherwise specified.
6.3 Cancellation Fees: For orders canceled after processing but before shipping, we reserve the right to charge a restocking fee of 10% of the order value to cover administrative costs.

7. Wholesale Considerations

7.1 Bulk Orders: For wholesale orders involving multiple items, returns will be processed on an item-by-item basis. Partial returns of bulk orders are permitted, but only for eligible items (e.g., defective or incorrect products).
7.2 Restocking Fees: For approved returns of non-defective products (if agreed in writing), a restocking fee of 35% of the product’s purchase price may apply to cover handling and restocking costs.
7.3 Freight Shipments: For large wholesale orders shipped via freight, you are responsible for ensuring you have the necessary equipment (e.g., forklift) to handle returns. Freight return shipping costs are your responsibility unless the return is due to our error.

8. International Returns

8.1 International Return Process: No returns processed for international shipments.
8.2 Non-Refundable Fees: Customs duties, taxes, and other international fees are non-refundable. We recommend checking with your local customs office before initiating a return.

9. Warranty Claims

9.1 Limited Warranty: Creative Furniture Inc. provides a one-year limited warranty on all products against manufacturing defects, starting from the date of delivery. For warranty claims, please refer to our website or contact us directly.
9.2 Warranty vs. Returns: Warranty claims for defects discovered after the 30-day return window should be handled through our warranty process, not this Return and Refund Policy.

10. Force Majeure

Creative Furniture Inc. shall not be liable for any delay or failure to process returns or refunds due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or governmental actions.

11. Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with a revised "Last Updated" date. Your continued use of our Website or services after such changes constitutes your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us:

  • Email: info@creativefurniture.us
  • Phone: 732-248-0255
  • Address: Creative Furniture Inc., 388 US-22, Whitehouse Station, NJ 08889

Thank you for choosing Creative Furniture Inc. for your wholesale furniture needs. We are committed to ensuring a smooth and fair return process for our valued customers.