Shipping policy
Shipping Policy
Creative Furniture Inc.
Last Updated: April 9, 2025
At Creative Furniture Inc., we are committed to delivering your wholesale furniture orders efficiently and reliably. This Shipping Policy applies to all orders placed through our website, www.creativefurniture.us, or directly with our team at Creative Furniture Inc., located at 388 US-22, Whitehouse Station, NJ 08889. By placing an order with us, you agree to the terms outlined in this Shipping Policy. If you have any questions, please contact us at info@creativefurniture.us or 732-248-0255.
1. Order Processing
1.1 Processing Time: Orders are typically processed within 2-5 business days from the date of order confirmation, subject to product availability and payment verification. Custom or made-to-order products may require additional processing time, which will be communicated at the time of order placement.
1.2 Order Confirmation: You will receive an order confirmation email with your order details and an estimated shipping date once your order is processed. If there are any delays or issues with your order, we will notify you promptly.
1.3 Business Days: Processing and shipping timelines are based on business days (Monday through Friday), excluding weekends and U.S. federal holidays.
2. Shipping Destinations
2.1 Domestic Shipping: We ship to all addresses within the contiguous United States.
2.2 International Shipping: We offer international shipping to select countries. Available destinations and shipping costs will be provided at checkout. International customers are responsible for all customs duties, taxes, and fees (see Section 6 for details).
2.3 Shipping Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted areas. A valid street address is required for all deliveries.
3. Shipping Methods and Costs
3.1 Shipping Methods: We partner with trusted carriers such as FedEx, UPS, and freight companies to deliver your orders. The shipping method will be determined based on the size, weight, and destination of your order.
3.2 Shipping Costs: Shipping costs are calculated based on the order weight, dimensions, destination, and selected shipping method. Costs will be displayed at checkout before you confirm your order. For large wholesale orders or freight shipments, we may provide a custom shipping quote.
3.3 Free Shipping: We may offer free shipping on select orders or promotions. Eligibility for free shipping will be clearly indicated on the Website or during checkout.
3.4 Shipping Quotes for Large Orders: For bulk wholesale orders or oversized items requiring freight shipping, we will provide a shipping quote upon request. Contact us at info@creativefurniture.us or 732-248-0255 to request a quote.
4. Delivery Timelines
4.1 Estimated Delivery Times:
- Contiguous U.S.: Standard shipping typically takes 5-10 business days after processing, depending on the destination. Freight shipments may take 7-14 business days.
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International Orders: Delivery times vary by destination and typically range from 10-30 business days, depending on customs clearance and local delivery services.
4.2 Delays: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather conditions, customs processing, or other factors beyond our control. We will provide tracking information so you can monitor your shipment.
4.3 Tracking: Once your order ships, you will receive a tracking number via email. You can use this to track your shipment directly with the carrier.
5. Delivery and Inspection
5.1 Delivery Process: For standard shipments, the carrier will deliver to the address provided at checkout. For freight shipments, the carrier will contact you to schedule a delivery appointment. You are responsible for ensuring someone is available to receive the shipment.
5.2 Inspection Upon Delivery: You must inspect your order upon delivery for any visible damage, missing items, or discrepancies. Any issues must be reported to us within 48 hours of delivery by emailing info@creativefurniture.us or calling 732-248-0255. Failure to report issues within this timeframe may result in denial of claims.
5.3 Signature Requirement: Most deliveries require a signature upon receipt. If you are unavailable, the carrier may attempt redelivery or leave the package in a safe location at their discretion. We are not responsible for packages left unattended.
5.4 Freight Deliveries: For freight shipments, delivery is typically curbside. Inside delivery, white-glove service, or assembly may be available for an additional fee, subject to availability. Contact us for details.
6. International Shipping
6.1 Customs Duties and Taxes: International customers are responsible for all customs duties, taxes, and fees imposed by their country. These fees are not included in the shipping cost and must be paid by the recipient upon delivery.
6.2 Customs Delays: We are not responsible for delays caused by customs clearance or inspections. Delivery timelines for international orders may vary due to these processes.
6.3 Import Compliance: You are responsible for ensuring that the products you order comply with your country’s import regulations. We are not liable for items seized or rejected by customs authorities.
7. Risk of Loss
7.1 Transfer of Risk: Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not liable for any loss, damage, or theft after the product has been handed over to the carrier.
7.2 Insurance: We recommend purchasing shipping insurance for high-value orders. Contact us at info@creativefurniture.us to inquire about insurance options. If you decline insurance, you assume all risk of loss or damage during transit.
8. Damaged or Lost Shipments
8.1 Damaged Shipments: If your order arrives damaged, you must report it within 48 hours of delivery. Provide photos of the damage and packaging, along with your order number, to info@creativefurniture.us. We will work with the carrier to resolve the issue and, at our discretion, provide a replacement or refund.
8.2 Lost Shipments: If your order is lost in transit, contact us immediately. We will file a claim with the carrier and provide a resolution, which may include a replacement or refund, depending on the circumstances.
8.3 Carrier Claims: For damaged or lost shipments, you may need to assist us in filing a claim with the carrier, including providing additional documentation or photos.
9. Shipping Errors
9.1 Incorrect Items: If you receive an incorrect item, contact us within 48 hours of delivery. We will arrange for the return of the incorrect item and ship the correct product at no additional cost to you.
9.2 Wrong Address: You are responsible for providing an accurate shipping address at checkout. If an order is shipped to an incorrect address due to an error on your part, you will be responsible for any additional shipping costs to redirect the package. If the package is returned to us, we will reship it at your expense.
10. Returns and Cancellations
10.1 Returns: Shipping costs for returns are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect items). Please refer to our website for more details.
10.2 Order Cancellations: Orders may be canceled before they are processed for shipping. Once an order has shipped, it cannot be canceled, but you may return it in accordance with our Returns Policy. To cancel an order, contact us at info@creativefurniture.us or 732-248-0255.
11. Wholesale Shipping Considerations
11.1 Bulk Orders: Wholesale orders may require freight shipping due to their size or weight. We will provide a shipping quote and estimated delivery timeline for bulk orders.
11.2 Palletized Shipments: Large wholesale orders may be palletized for shipping. You are responsible for ensuring you have the necessary equipment (e.g., forklift) and space to receive palletized deliveries.
11.3 Split Shipments: For large orders, we may ship items in multiple packages or shipments to ensure timely delivery. You will be notified if your order is split, and tracking information will be provided for each shipment.
12. Force Majeure
Creative Furniture Inc. shall not be liable for any delay or failure to deliver due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, carrier disruptions, or governmental actions.
13. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our practices or shipping processes. We will notify you of significant changes by posting the updated policy on our Website with a revised "Last Updated" date. Your continued use of our Website or services after such changes constitutes your acceptance of the updated Shipping Policy.
14. Contact Information
If you have any questions about this Shipping Policy or need assistance with your order, please contact us:
- Email: info@creativefurniture.us
- Phone: 732-248-0255
- Address: Creative Furniture Inc., 388 US-22, Whitehouse Station, NJ 08889
Thank you for choosing Creative Furniture Inc. for your wholesale furniture needs. We look forward to delivering your order with care and efficiency!